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Support

Getting help and support for SecureHealth, including community resources, documentation, and contact information.

Community Support​

GitHub Discussions​

Primary Support Channel

  • URL: GitHub Discussions
  • Purpose: General questions, feature discussions, and community support
  • Response Time: Community-driven, typically within 24-48 hours

Discussion Categories:

  • General: General questions and discussions
  • Q&A: Questions and answers
  • Ideas: Feature requests and suggestions
  • Announcements: Project updates and news
  • Show and Tell: Share your implementations

Stack Overflow​

Technical Questions

  • Tag: securehealth
  • Purpose: Technical questions and troubleshooting
  • Response Time: Community-driven, varies by complexity

Best Practices:

  • Use the securehealth tag
  • Provide code examples
  • Include error messages
  • Describe your environment

Discord Server​

Real-time Chat

  • Invite: Discord Server
  • Purpose: Real-time discussions and quick help
  • Channels:
    • #general: General discussions
    • #help: Technical support
    • #development: Development discussions
    • #announcements: Project announcements

Documentation Resources​

Official Documentation​

  1. Getting Started

  2. User Guides

  3. Developer Resources

Video Tutorials​

  1. Setup and Installation

    • MongoDB Atlas setup
    • Encryption key configuration
    • Application deployment

  2. Feature Walkthroughs

    • Patient management
    • Medical records
    • User administration

  3. Development Guides

    • API integration
    • Custom field development
    • Security implementation

Professional Support​

Email Support​

Direct Support

  • Email: support@securehealth.dev
  • Purpose: Technical issues, bug reports, feature requests
  • Response Time: 24-48 hours for standard issues
  • Priority: High-priority issues get faster response

Support Tiers:

  • Community: Free support via GitHub Discussions
  • Standard: Email support for basic issues
  • Premium: Priority support with SLA guarantees
  • Enterprise: Dedicated support with custom SLA

Bug Reports​

GitHub Issues

  • URL: GitHub Issues
  • Purpose: Bug reports and feature requests
  • Response Time: 24-48 hours for bug reports

Bug Report Template:

## Bug Description
Clear description of the bug

## Steps to Reproduce
1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

## Expected Behavior
What you expected to happen

## Actual Behavior
What actually happened

## Environment
- OS: [e.g., macOS, Windows, Linux]
- PHP Version: [e.g., 8.1.0]
- MongoDB Version: [e.g., 6.0]
- Application Version: [e.g., 1.0.0]

## Additional Context
Any other context about the problem

Troubleshooting Resources​

Common Issues​

  1. Database Connection Issues

    • Check MongoDB connection string
    • Verify network connectivity
    • Check IP whitelist settings

  2. Encryption Problems

    • Verify encryption key configuration
    • Check key vault access
    • Ensure proper schema mapping

  3. Authentication Issues

    • Check JWT configuration
    • Verify user roles
    • Ensure proper permissions

  4. API Errors

    • Check request format
    • Verify authentication headers
    • Review rate limiting

Debug Tools​

  1. Log Analysis

    # Monitor logs in real-time
    tail -f /var/log/securehealth/app.log

    # Search for specific errors
    grep "ERROR" /var/log/securehealth/app.log

    # Analyze performance
    grep "slow query" /var/log/securehealth/app.log

  2. Database Monitoring

    # Check database status
    mongosh --eval "db.runCommand({serverStatus: 1})"

    # Monitor connections
    mongosh --eval "db.runCommand({currentOp: 1})"

    # Check index usage
    mongosh --eval "db.patients.aggregate([{$indexStats: {}}])"

  3. API Testing

    # Test API endpoints
    curl -X GET https://api.securehealth.dev/api/patients \
         -H "Authorization: Bearer your-jwt-token"

    # Test with verbose output
    curl -v -X POST https://api.securehealth.dev/api/patients \
         -H "Content-Type: application/json" \
         -H "Authorization: Bearer your-jwt-token" \
         -d '{"firstName": "John", "lastName": "Doe"}'

Training and Education​

Online Courses​

  1. MongoDB University

    • MongoDB Basics
    • MongoDB Security
    • MongoDB Performance

  2. Symfony Certification

    • Symfony Fundamentals
    • Symfony Security
    • Symfony Performance

  3. HIPAA Compliance

    • HIPAA Fundamentals
    • Healthcare Data Security
    • Compliance Best Practices

Workshops and Webinars​

  1. Monthly Workshops

    • SecureHealth Features
    • Security Best Practices
    • Performance Optimization

  2. Quarterly Webinars

    • New Feature Releases
    • Security Updates
    • Community Highlights

  3. Annual Conference

    • SecureHealth Summit
    • Keynote Presentations
    • Hands-on Workshops

Community Guidelines​

Code of Conduct​

  1. Be Respectful

    • Use welcoming and inclusive language
    • Respect different viewpoints
    • Accept constructive criticism

  2. Be Collaborative

    • Help others learn and grow
    • Share knowledge and experience
    • Work together towards common goals

  3. Be Professional

    • Focus on the code, not the person
    • Provide constructive feedback
    • Maintain a positive attitude

Communication Best Practices​

  1. GitHub Issues

    • Use clear, descriptive titles
    • Provide detailed descriptions
    • Include relevant labels

  2. Discussions

    • Search before asking
    • Provide context and examples
    • Be patient with responses

  3. Pull Requests

    • Follow the PR process
    • Respond to feedback promptly
    • Keep discussions constructive

Contributing to Support​

How to Help​

  1. Answer Questions

    • Help others in discussions
    • Share your experience
    • Provide code examples

  2. Improve Documentation

    • Report documentation issues
    • Suggest improvements
    • Contribute updates

  3. Share Knowledge

    • Write tutorials
    • Create examples
    • Share best practices

Recognition​

  1. Contributors

    • Listed in repository contributors
    • Mentioned in release notes
    • Featured on project website

  2. Community Awards

    • Monthly contributor spotlight
    • Annual community awards
    • Special recognition for significant contributions

Contact Information​

General Inquiries​

Technical Support​

Business Inquiries​

Next Steps​